General Rules
- The main lobby is open from 5:00 a.m. until 7:00 p.m. daily.
After 7:00 p.m. and before 5:00 a.m., entrance to the hospital
is through the Emergency Department entrance at the south end of
the building.
- Waiting areas are not available after 7:00 p.m. For safety
and security reasons, visitors are not permitted to spend the
night in waiting areas.
- Individuals who have an infectious illness or have recently
been exposed to an infectious disease should not visit
patients.
- To avoid stress and fatigue for the patient we ask that only
two people visit s a patient at one time. Large groups are
encouraged to wait in the first floor lobby.
- All visitors are required to behave in a courteous manner.
Any visitor who exhibits threatening or abusive behavior or
uses profane or vulgar language will be asked to leave the
hospital premises.
- Visitors may eat their meals in the patient rooms; however,
we request that all items, including wrappers and leftovers,
be removed from the patient's room.
- Children must be accompanied by an adult at all times and
should visit for no longer than 30 minutes.
- Children who are noisy or disturbing others may be asked
to leave.
- Children who have an infectious illness or have recently
been exposed to an infectious disease should not be in any
patient care area.
- All adults accompanying children should observe and be aware
when the hospital environment is upsetting or frightening to
a child.
Smoking Policy
The Arizona Heart Hospital is a smoke- and drug-free facility. Arizona
Revised Statute 36-601.01 prohibits smoking in any medical facility. The hospital
recognizes the hazards of smoking and enforces a "no smoking
policy" throughout the facility. In addition to prohibiting
smoking indoors, smoking is discouraged within 75 feet of the
building. Please speak to your physician about alternative
measures.
Use of Electronic Devices
Our Biomedical Engineer must certify all electronic equipment,
such as radios or laptop computers, that patients bring to the
hospital. Please let the staff know if you have these.
Telephone
Your friends and family may call direct to your room from
7:00 AM to 9:00 PM. Patients can place calls 24 hours a
day. For local calls, first press "9," wait for the dial
tone, then dial the number you need. For long distance
calls, press "9" plus "0" for direct access to a long
distance operator. Long distance calls can be placed
collect, third party or with a credit card. Long
distance calls cannot be charged to your hospital
bill. The main number to the hospital is: (602) 532-1000
Cellular Phones
Cellular phones may only be used in the main lobby and
in the dining area. They may not be used in patient care
areas because they can interfere with patient monitoring
equipment.
The phones used by the staff only work within the
hospital and do not interfere with the patient
monitoring equipment.
Pet Policy
Pets are not allowed at Arizona Heart Hospital with
the exception of guide dogs or certified therapy dogs.
Fire Drills
As required by regulatory agencies, our hospital routinely
participates in fire drills.
During a fire drill, do not be alarmed. An alarm will
sound and doors may be closed. In the event of a true
emergency, the hospital staff will guide and assist you
to a safe area.
Dining
The dining area is located on the basement plaza
level. When it is closed, vending machines are available
adjacent to the dining area.
Patient Guide
Please click here for a printable copy of our patient guide.
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